Legal

End User License Agreement

The license for the FIELDFOLIO apps.

1. About this license

This End User License Agreement (“EULA”) is between you and FIELDFOLIO (“we”, “us”) for the FIELDFOLIO software: the iOS app, the Android app, and the web app you can install to your home screen. It sits on top of the Terms and Conditions, which still apply to your account, content, and plans. If the two conflict about the software license, this EULA controls for the software.

By installing, opening, or using the app, you accept this EULA. If you do not accept it, do not install or use the app.

2. What you get

We grant you a personal, limited, revocable, non-exclusive, non-transferable license to install and use the app on devices you own or control, for your own business or trade, as the Terms allow. If you use a crew or team plan, the plan owner may let authorized members use the app under that plan. The app is licensed, not sold. We keep all rights we do not expressly give you.

3. What you may not do

You may not, and may not let anyone else:

  • copy, modify, or create derivative works of the app, except where the law gives you that right despite this limit;
  • reverse engineer, decompile, or try to get the source code, except where the law allows it regardless of this limit;
  • sell, rent, lease, sublicense, lend, or distribute the app or access to it;
  • remove or hide any notice, logo, or legal text in the app;
  • bypass or break plan limits, usage limits, rate limits, or security features;
  • use the app to build a competing product, or to scrape or copy our checklists and templates at scale;
  • use the app in a way that breaks the law or the Acceptable Use Policy.

4. Updates

The app is delivered in part from fieldfolio.io, so changes can reach you without an app store update, and the app may cache files on your device to work offline. We may update, change, or remove features. Some updates may be required for the app to keep working. We have no duty to provide any particular update or to keep supporting an old version of your device or operating system.

5. Your content

You keep ownership of your photos, notes, and job data. Section 5 of the Terms explains the limited license you give us to run the service. You are responsible for your content and for backups.

6. Purchases

Paid plans are bought on our website through Stripe. Unless the app tells you otherwise, Apple and Google do not process these payments, and you deal with us and Stripe for billing, cancellation, and refunds. See the Subscriptions, Billing and Refund Policy. If we ever offer in-app purchases, the store’s own payment and refund rules will also apply to those purchases.

7. No warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and that the app will be uninterrupted or error-free or that data will not be lost. Some places do not allow these limits, so they may not fully apply to you. If the app fails to meet a warranty that the law will not let us disclaim, then as between you and Apple or Google, the store’s responsibility is limited to what the law requires (see section 12).

8. Limit of liability

The limits in section 10 of the Terms apply to the app. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or job records. Our total liability for claims about the app is capped as stated in the Terms.

9. Termination

This EULA lasts until ended. You can end it at any time by deleting the app and, if you want your cloud data gone, deleting your account (see Manage your plan). We may end it, and your license, immediately if you break this EULA or the Terms, or if we stop offering the app. When it ends, stop using the app and delete it. Sections that by their nature should survive (ownership, restrictions, warranty disclaimers, liability limits, governing law) do survive.

10. Export, sanctions, and government users

You may not use or export the app in violation of United States export or sanctions laws or the laws of the place where you are. By using the app you say you are not located in a country under a United States embargo and are not on a United States government list of prohibited or restricted parties. If you are a United States government user, the app is “commercial computer software” licensed under this EULA only.

11. Maintenance and support

We provide support by email at [email protected], on a reasonable effort basis. Apple and Google have no obligation to give any maintenance or support for the app.

12. App store terms

This section applies if you got the app from the Apple App Store or Google Play.

Apple App Store

  • This EULA is between you and us only, not Apple. We, not Apple, are responsible for the app and its content.
  • Your license is limited to use on Apple-branded devices you own or control, as the Apple Media Services Terms and Usage Rules allow.
  • Apple has no duty to provide maintenance or support for the app.
  • If the app does not meet a warranty that applies, you may tell Apple, and Apple will refund the purchase price if there was one (the app is free to download). To the maximum extent the law allows, Apple has no other warranty duty for the app. Any other claim, loss, or cost from a failure to meet a warranty is our responsibility.
  • We, not Apple, are responsible for answering claims by you or anyone else about the app or your use of it, including product liability claims, claims that the app breaks a legal or regulatory rule, and consumer protection or privacy claims.
  • If someone claims the app infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling, and discharging that claim.
  • You say you are not in a country under a United States embargo or labeled a “terrorist supporting” country, and you are not on any United States list of prohibited or restricted parties.
  • You must follow any third-party terms that apply when you use the app, such as your wireless data agreement.
  • Apple and its subsidiaries are third-party beneficiaries of this EULA. When you accept it, Apple gets the right (and is treated as having accepted the right) to enforce this EULA against you as a third-party beneficiary.

Google Play

  • This EULA is between you and us. Google is not a party to it and is not responsible for the app.
  • Your use of Google Play and your device is also subject to Google’s own terms.
  • Google has no duty to give support or maintenance for the app, and, to the extent the law allows, is not liable to you for it.

If the Apple or Google terms conflict with this section about something the store requires, the store requirement controls.

13. Governing law and disputes

This EULA is governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located in Nashville, Davidson County, Tennessee, subject to any mandatory consumer rights you have where you live. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. General

This EULA and the Terms are the whole agreement about the app. If a part is unenforceable, the rest stays in force. We may assign this EULA; you may not without our written consent. Questions: [email protected].

Updated Oct 1, 2026 (CT).

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